Returns + Exchanges

How it Works

Select the items to return or exchange

Get a return confirmation

Drop the package at UPS

Common Returns Questions

How do I complete my return?

Once you complete the return process above, you'll receive step-by-step instructions and a prepaid shipping label via email. Domestic UPS return labels are free of charge. If you placed your order from outside the U.S please email orders@thisisthegreat.com to begin your return. You can return or exchange any eligible items in their original, unworn condition for free within 30 days of placing your order. Please note items purchased as a set can only be returned or exchanged as a set.

How soon will I get my refund?

Once our warehouse team receives your order, it should be processed within 48 hours, Monday - Friday. You can track the progress of your return using the tracking number on your shipping label. It can take 3-5 business days for a refund to appear on your credit card statement.

Would you like to exchange an item?

If you, need to exchange an item, follow the same process as above, and check the box to make an exchange. Please note at this time we are only able to create an exchange for the original item in a new size. However, if you would like to exchange for a new color or item entirely, we recommend using the Instant Credit option available at checkout. You will be able to immediately purchase the new item at no additional cost.

Can I return my order in-person? 

Yes! If you are in LA you can return your order to THE GREAT. on Melrose (and our team can help you with any questions on finding something GREAT.) For details on our safety precautions for shopping in-store, please click here.



What items are returnable?

  • Items purchased in the last 30 days.
  • New and unworn items with all garment tags still attached.

What items are non-refundable?

  • Any items marked final sale are not eligible for return or exchange. Damaged, soiled or altered garments cannot be returned.

Still having trouble?

Please email us at orders@thisisthegreat.com with your name and order number and we will get back to you ASAP.

Powered by